Return & Refund Policy

Because many Desi Clothing USA garments are delicate, limited-stock, sale-priced, custom-sized, or intended for special occasions, all sales are final except approved claims involving an item that arrives damaged, defective, or incorrect.

Items that cannot be returned or refunded

We do not accept returns, exchanges, or refunds for change of mind, sizing or fit, color or style preference, event cancellation, delayed event dates, worn or washed items, altered or custom-stitched items, sale or clearance items, bridal or wedding outfits, missing original packaging, or damage occurring after delivery.

Damaged, defective, or incorrect items

Contact Desi Clothing USA within seven days of delivery. The item must remain unused, unworn, unwashed, unaltered, and in the condition received.

How to request assistance

Contact us at desiusa21@gmail.com or through WhatsApp at 1-929-705-5169.
Provide your order number, product name, and a clear description of the issue.
Attach clear photographs showing the full item, the specific problem, and the original shipping packaging.
Keep the item and packaging until our review is complete.
Wait for written authorization and instructions. Do not ship an item back without approval.

After review, an approved resolution may include replacement, exchange, repair support, store credit, or another appropriate solution based on the circumstances. Approval is not automatic and depends on the evidence and condition of the item.

Sizing responsibility

Indian and Pakistani garments can fit differently by designer, fabric, cut, and stitching style. Customers are responsible for reviewing the size chart, measurements, product description, included pieces, and fit information before ordering. Contact our U.S.-based team before checkout if you need sizing help.

Order cancellations

An order may be canceled within 24 hours of purchase only if it has not been altered, stitched, packed, labeled, or shipped. Once any of those steps has begun, the order cannot be canceled or refunded.

Refund timing for approved cases

If a monetary refund is approved, it is issued to the original payment method after the claim is resolved and any required item is received and inspected. Banks and payment providers may require additional time to post the credit.